Privacy Policy

AZ Digital Solutions ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our services, interact with our advertising or become a client.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Depending on how you interact with us, we may collect:

• Your name and business name
• Email address and telephone number
• Business website and social media details
• Information you provide through contact forms, Facebook or Instagram lead forms, emails or enquiries
• Details about the digital solutions you are interested in
• Information relating to client projects, communications and transactions
• Website usage information, such as IP address, browser type, pages visited and interactions with our website

We generally collect information directly from you, although we may also receive information through social media platforms, referrals, publicly available business sources and third-party services.

We may use your personal information to:

• Respond to enquiries and requests for information
• Contact you about website design, redesigns and digital solutions
• Prepare quotes, proposals and recommendations
• Provide and manage services you have requested
• Communicate about ongoing projects
• Manage customer relationships and business administration
• Improve our website, services and customer experience
• Measure the performance of our advertising and marketing activities
• Send relevant marketing communications where we have appropriate consent or another lawful basis
• Comply with legal obligations

We will only use or disclose personal information for purposes permitted by applicable law.

AZ Digital Solutions may collect information through advertisements and lead forms on Facebook, Instagram and other digital platforms.

When you submit an enquiry through one of these forms, we may collect your name, email address, phone number, business details and information about the services you are interested in.

We use this information to respond to your enquiry, discuss your business requirements and provide relevant information about our services.

Submitting an enquiry does not automatically mean you have agreed to receive unrelated ongoing promotional communications.

From time to time, we may send marketing communications about our services, special offers, website solutions, digital solutions advice and other relevant business information.

We will only send commercial electronic messages where we have the consent required by Australian law.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our marketing emails
• Following the opt-out instructions in an SMS
• Contacting us directly

We will process unsubscribe requests in accordance with applicable legal requirements.

Opting out of marketing will not prevent us from contacting you about an existing enquiry, active project or necessary service-related matter.

Our website may use cookies and similar technologies to understand website traffic, improve user experience and measure advertising performance.

Depending on the tools enabled on our website, these technologies may include:

• Google Analytics
• Google Ads conversion tracking
• Meta Pixel
• Other website analytics and advertising technologies

These tools may collect information about how visitors interact with our website and advertisements.

Some information may be shared with the relevant technology providers in accordance with their privacy policies.

You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in secure business systems, including website platforms, customer relationship management systems, email services and other digital tools used to operate our business.

Access to personal information is limited to people and service providers who reasonably require it for authorised business purposes.

Although we take reasonable security precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

To operate our business, we may use third-party service providers for website hosting, customer relationship management, advertising, analytics, communications and payment processing.

These may include platforms such as Meta, Google, GoHighLevel and relevant website hosting providers.

Some service providers may process or store information outside Australia, including in the United States or other countries where they or their service providers operate.

Where required by law, we take reasonable steps to ensure overseas disclosures are handled appropriately.

We do not sell personal information to third parties.

We may disclose personal information to:

• Service providers who assist us in delivering our services
• Website hosting and technology providers
• Customer relationship management and communications platforms
• Advertising and analytics providers
• Professional advisers where reasonably necessary
• Regulatory authorities where required or authorised by law

We do not disclose personal information for unrelated purposes unless permitted by law.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

To make a request, please contact us using the details below.

We may need to verify your identity before processing your request.

We will respond within a reasonable timeframe and in accordance with applicable law.

We retain personal information only for as long as reasonably necessary for our business activities, the purposes described in this policy, or applicable legal and record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, unless we are required or permitted by law to retain it.

If you have a question or concern about how your personal information has been handled, please contact AZ Digital Solutions.

We will review your concern and aim to respond within 30 days.

If you are dissatisfied with our response, and Australian privacy law applies to your complaint, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.

If you have questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact us using the details below.